Without the right talent it’s impossible to grow your startup, expand your core business, find breakthrough innovation, launch a new venture, or uncover new opportunities.
We are a Recruiting Partner that specializes in helping Startups, VCs, Venture Studios, Corporates, and Consultancies build Innovation, Digital, and Design Teams. We do this by raising the bar when it comes to the talent you have access to. From building Innovation Labs to scaling Software Engineering teams, we ensure you Execute with Excellence by helping you hire the very best talent.Without the right talent it’s impossible to grow your startup, expand your core business, find breakthrough innovation, launch a new venture, or uncover new opportunities.We are a Recruiting Partner that specializes in helping Startups, VCs, Venture Studios, hire the very best talent.
JOB DESCRIPTION:
Roles and Responsibilities
-Responsible for providing phone , chat, email and video-call based technical assistance
-Provides L1 & L2 remote support
-Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
Principle duties and responsibilities
-Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS
troubleshooting techniques and documented escalation procedures
-Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
-Uses troubleshooting techniques to identify network related issues
-Attends required technical training sessions and makes effective use of KBs to address issues efficiently
-Complies with schedule adherence to ensure the overall service level targets are achieved
-Identifies and provides input on unique (or) recurring user problems
Desired Candidate Profile
-Working knowledge of Windows OS and basic knowledge on Linux OS
-Working knowledge of PC architecture/technology
-Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
-Minimum 1 year of International calling experience Technical troubleshooting – Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc
JOB DESCRIPTION:
Roles and Responsibilities
-Responsible for providing phone , chat, email and video-call based technical assistance
-Provides L1 & L2 remote support
-Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
Principle duties and responsibilities
-Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS
troubleshooting techniques and documented escalation procedures
-Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
-Uses troubleshooting techniques to identify network related issues
-Attends required technical training sessions and makes effective use of KBs to address issues efficiently
-Complies with schedule adherence to ensure the overall service level targets are achieved
-Identifies and provides input on unique (or) recurring user problems
Desired Candidate Profile
-Working knowledge of Windows OS and basic knowledge on Linux OS
-Working knowledge of PC architecture/technology
-Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
-Minimum 1 year of International calling experience Technical troubleshooting – Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc
JOB DESCRIPTION:
Roles and Responsibilities
-Responsible for providing phone , chat, email and video-call based technical assistance
-Provides L1 & L2 remote support
-Responsible for user satisfaction through effective handling of user problems. Ensure proper escalation procedures are followed.
Principle duties and responsibilities
-Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS
troubleshooting techniques and documented escalation procedures
-Provides L1 & L2 remote support to the point of installation and basic use; if required need to escalate or file bug with application owners
-Uses troubleshooting techniques to identify network related issues
-Attends required technical training sessions and makes effective use of KBs to address issues efficiently
-Complies with schedule adherence to ensure the overall service level targets are achieved
-Identifies and provides input on unique (or) recurring user problems
Desired Candidate Profile
-Working knowledge of Windows OS and basic knowledge on Linux OS
-Working knowledge of PC architecture/technology
-Working knowledge and understanding of policies and procedures and the ability to determine the course of action based on given guidelines
-Minimum 1 year of International calling experience Technical troubleshooting – Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc
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whether you are in a small agency or a major corporation.
JobTravia connects the right person for right job in a faster, efficient and organized manner. We utilize proprietary matching technology to quickly deliver the most qualified candidates.
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